Download, install or activate Office Returns & exchanges Find tax invoices Find downloads and product keys Track your order Shipping, costs, and delivery times Create a free business work account How to start shopping with your work account at the Microsoft Store Add a new payment method Update a payment method Remove a payment method Change shipping or billing address Change Store country or region Turn recurring billing on or off Investigate unknown charges Authorize a purchase Prevent unauthorized purchases Change purchase sign-in settings How to complete a purchase from the Microsoft Digital Store Get trusted apps and games Get updates for apps and games Make an in-app purchase Microsoft store promo codes In-app purchases through a 3rd party Redeem a gift card or code Check a Microsoft account balance Add money to a Microsoft account Spend money in a Microsoft account Limits on money in a Microsoft account Spend all Microsoft gift card money Cancel a Microsoft Store gift card Refund or cancel a subscription Cancel an order or pre-order Status of a return and refund Can't get a refund on apps and games Troubleshoot buying from Microsoft Store Troubleshoot payment options

Troubleshoot unknown charges I've been charged twice Can't find or install an app Can't push an app or game to a device Fix problems with apps Can't find Microsoft Store app in Windows Microsoft Store app doesn't open “Unable to Complete this transaction” error Error 0x80131500 Consumer and Regulatory Information Manage your Microsoft account Help with subscriptions When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more . Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A previously declined charge was charged again. A pre-order or split order was shipped. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com . Someone made an in-app purchase from an app, game, or office. Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com . Use our troubleshooter to help you understand why you have been charged. Change the payment method or credit card linked to your Microsoft account What is a chargeback? Avoid and report Microsoft technical support scams I've been charged twice Need more help? If you believe someone has acquired your payment info, contact your bank or your payment provider to prevent more charges. Tell them your credit card has been stolen or compromised - If you only dispute the charges, there's nothing to prevent the fraudulent charges from happening again. Contact Support For technical support, go to Contact Microsoft Support , enter your problem and select Get Help . If you still need help, select Contact Support to be routed to the best support option. If you're a business customer, visit Business billing help or Understand your bill for Microsoft Azure . Thank you for your feedback!