Get help with your Microsoft account How to sign in to a Microsoft account How to sign in to Hotmail How to sign in to Outlook.com Using a public computer Sign out of Hotmail or Outlook.com Sign out everywhere What is a Microsoft account What's the difference between accounts Create a new Microsoft account Change known password Reset forgotten password Help with account recovery Account recovery code Can't recover an account Username lookup Check products and services Check if email is an account Username has stopped working Add a way to verify sign-in Remove a way to sign in Security info pending Troubleshoot verification codes Account is locked Too many times with an incorrect password error Recover a hacked account Help us secure your account Account security tools Change your name or address Change your email address Add an email address Change your birthdate Verify your age FAQs about age verification Change your profile picture Change your Windows user account name Manage ads and promotional emails Change payment methods Combining Microsoft accounts Reusing phone numbers Which account do you want to use? Link your Google account

Register or remove devices Rename your Windows device Lock a lost device How to trade in a device Close an account Reopen your Microsoft account Subscriptions help Manage your work or school account Sign in to Hotmail or Outlook.com Hotmail is now Outlook.com To sign in to Hotmail, you'll need your Microsoft account username and password. Sign in at outlook.live.com If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter . If you're looking to open a new account, you can create one at https:⁠//signup.live.com/ . Troubleshooting: Unable to Sign in to Hotmail or Outlook.com Your Hotmail or Outlook.com password is the same as your Microsoft Account password. If you can you sign in but are having problems with Outlook.com, check the service status . If the status isn't green, wait until the service is running normally and try again. Microsoft always keeps an eye out for unusual sign-in activity, just in case someone else is trying to get into your account. If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you. If you're unable to sign in, try the sign-in troubleshooter tool below, or check the other solutions listed. Start troubleshooter My account is blocked Your account might be temporarily blocked because we noticed some unusual sign-in activity. If your account is blocked, see Unblock my Outlook.com account . Microsoft always keeps an eye out for unusual sign-in activity, just in case someone else is trying to get into your account. If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you. Read How to access Outlook.com when traveling for more information. How to get back into an old Hotmail account Hotmail is now Outlook.com. To sign in to your Hotmail account, go to www.outlook.com and select Sign in . If you have forgotten your username or password, use our sign-in troubleshooter , but note that if you haven't signed in to your account for more than 2 years, your account may have been deleted. Staying signed in with Outlook The web browser sign-in experience is changing when you sign in to any product or service using your Microsoft account. Starting in February 2025, you will stay signed in automatically unless you sign out or use private browsing. If you use Outlook on your own computer, your browser will remember your sign in information, but if you sign in on a computer, phone or tablet that doesn't belong to you, or is accessed by other people, you should follow the steps below to use a private browsing window instead. Private browsing ensures that others won't be able to: Access your Microsoft account, OneDrive or Outlook.com mailbox. See your search and browsing history. To sign out of Outlook in a web browser, select your profile picture and select Sign out . Alternatively, you can sign out manually below. Always close all browser windows after signing out. If you no longer have access to a device where you were signed in, read How to sign out everywhere . Getting started with the new Outlook for Windows Manage email accounts in Outlook.com Unblock my Outlook.com account Supported browsers for Outlook on the web and Outlook.com If you sign in with a work or school account, read How to sign in to Outlook on the web Still need help? Get help with Outlook.com Thank you for your feedback!