Microsoft shows the number on email to verify on the app but the authenticator isn’t responding, how do I deal with this A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation griffin angol • 0 Reputation points 2026-05-13T21:52:25.29+00:00 I have been trying to access my Hotmail account ( ******@hotmail.co.uk ) for an extended period but have been unable to log in. I previously sent an email to Microsoft seeking assistance with recovering my account. I understand and appreciate that Microsoft prioritizes security very seriously, and I fully support these measures. However, I would be grateful if you could assist me in resolving this issue so I can regain access to my account. Thank you for your attention and support. Griffin 60+ votes I have been trying to access my Hotmail account ( ******@hotmail.co.uk ) for an extended period but have been unable to log in. I previously sent an email to Microsoft seeking assistance with recovering my account. I understand and appreciate that Microsoft prioritizes security very seriously, and I fully support these measures. However, I would be grateful if you could assist me in resolving this issue so I can regain access to my account. Thank you for your attention and support. Griffin Jose luis Torres avalos • 0 Reputation points 2026-06-04T13:32:55.7933333+00:00 No puedo ingresar a mi correos 5 votes No puedo ingresar a mi correos liliana fandiño • 0 Reputation points 2026-08-25T22:03:34.8266667+00:00 no me deja recibir ningun codigo ni verificacion 0 votes no me deja recibir ningun codigo ni verificacion AI answer 2026-03-27T09:43:08.78+00:00 Follow these steps to troubleshoot when the Authenticator app is not responding and no verification code is received. Check for alternative verification methods If another method (SMS, email, backup phone) is configured, choose that instead of the Authenticator app when prompted. After signing in with an alternate method, review and update security info: Go to the Security basics page and select Update info . Confirm that the phone number and email are correct and usable. Avoid repeated code requests Do not repeatedly request new codes; excessive or repetitive requests can cause Microsoft to temporarily block sending verification codes. Check for blocks or unusual activity If there has been unusual activity or many failed attempts, the account may be temporarily blocked from receiving codes. In that case, wait and try again later, or use another verification method already on the account. If using SMS or email instead of the app Verify the correct mailbox is being checked; codes are only sent to the primary alias or an email/phone added as a verification method. Check the junk/spam folder for messages from @accountprotection.microsoft.com and mark it as a trusted sender. Ensure the phone number is entered correctly and that the device can receive texts from unknown numbers. Do not use a VOIP number; add a mobile number instead. If still unable to verify If no verification method works and codes are not arriving, it may be necessary to wait until access to the registered phone/email is available or to change the security info once signed in via another method. If sign-in is not possible at all, use the sign-in helper or contact Microsoft Support for further assistance. Note that support agents cannot send verification codes or change account details. References: Troubleshoot Microsoft verification code issues Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A Having problems getting text codes to confirm my account - Microsoft Q&A Microsoft authenticator sending me into a spiral - Microsoft Q&A I need to reset my mfa methods - Microsoft Q&A Requesting a Tenant Admin MFA Reset - Microsoft Q&A AI-generated content may be incorrect. Read our transparency notes for more information. Follow these steps to troubleshoot when the Authenticator app is not responding and no verification code is received. Check for alternative verification methods If another method (SMS, email, backup phone) is configured, choose that instead of the Authenticator app when prompted. After signing in with an alternate method, review and update security info: Go to the Security basics page and select Update info . Confirm that the phone number and email are correct and usable. Go to the Security basics page and select Update info . Confirm that the phone number and email are correct and usable. Avoid repeated code requests Do not repeatedly request new codes; excessive or repetitive requests can cause Microsoft to temporarily block sending verification codes.

Check for blocks or unusual activity If there has been unusual activity or many failed attempts, the account may be temporarily blocked from receiving codes. In that case, wait and try again later, or use another verification method already on the account. If using SMS or email instead of the app Verify the correct mailbox is being checked; codes are only sent to the primary alias or an email/phone added as a verification method. Check the junk/spam folder for messages from @accountprotection.microsoft.com and mark it as a trusted sender. Ensure the phone number is entered correctly and that the device can receive texts from unknown numbers. Do not use a VOIP number; add a mobile number instead. If still unable to verify If no verification method works and codes are not arriving, it may be necessary to wait until access to the registered phone/email is available or to change the security info once signed in via another method. If sign-in is not possible at all, use the sign-in helper or contact Microsoft Support for further assistance. Note that support agents cannot send verification codes or change account details. Troubleshoot Microsoft verification code issues Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A Having problems getting text codes to confirm my account - Microsoft Q&A Microsoft authenticator sending me into a spiral - Microsoft Q&A I need to reset my mfa methods - Microsoft Q&A Requesting a Tenant Admin MFA Reset - Microsoft Q&A Deleted This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information. Comments have been turned off. Learn more This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information. Comments have been turned off. Learn more