• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet. • For your security, we’ll only provide account details to the account holder. • For help recovering a Google Workspace account, contact us here. • For your security, we’ll only provide account details to the account holder. • For help recovering a Google Workspace account, contact us here. • For help recovering a Google Workspace account, contact us here. • If you entered multiple websites above, attach statements showing the most recent charge associated with every site. • Ensure your files are .jpg, .png, or .pdf so we can view them. • Ensure your files are .jpg, .png, or .pdf so we can view them. Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services. To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below. Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed copyright infringement directly with the site owner or the web hosting service provider. Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner. For privacy reasons, Squarespace Domains LLC and Squarespace Domains II LLC (collectively, “Squarespace Registrar Entities” and each, a “Squarespace Registrar Entity”) generally redact customers’ personal contact information within registration data (“non-public registration data”) associated with general top-level domains for which a Squarespace Registrar Entity serves as the registrar of record (“domain name”) when a public lookup of such registration data through Squarespace’s Registration Data Directory Services (“RDDS”) outputs are performed. However, in order to comply with ICANN’s Registration Data Policy, Squarespace Registrar Entities are obligated to allow third parties to submit a request for non-public registration data associated with a domain name and have such non-public registration data to be disclosed to them directly on the basis of demonstrable legitimate interest (each, a “request”). This page outlines (a) the format and content required for each request that must be submitted for Squarespace’s review, (b) how Squarespace will respond to your request and (c) the anticipated timeline for our response to your request. Only requests for single domains are permitted. Please note that this policy does not jeopardize the fundamental interests, rights and freedoms of a data subject, consistent with the General Data Protection Regulation ("GDPR") or other similar privacy laws. It is also not a substitute for other less-intrusive mechanisms available and we expect these mechanisms to be exhausted prior to any request submitted hereunder, which request should only be submitted as an extreme, last resort measure given its potential impact to the data subject. Points to consider • If you are looking to only obtain non-public registration data in order to reach out to the contact associated with a domain name, Squarespace offers the ability to communicate through the form available here. • If you are looking to report DNS abuse for a domain name registered through Squarespace, steps on how to do so are available here. • If you believe you are potentially the victim of a crime associated to a domain name, you may file a complaint with the FBI’s Internet Crime Complaint Center (IC3) , European Cybercrime Centre (EC3) , or if you reside outside the foregoing regions, then your region’s equivalent cybercrime reporting authority. • If you believe that a domain name registered at Squarespace violates your rights or if you believe that the domain Registrant is otherwise in breach of the representations made in Section 2 of the Uniform Domain Name Dispute Resolution Policy (UDRP), then you may file a complaint against the Registrant with an ICANN-approved dispute resolution provider (the “Resolution Provider”). You can find more information about the UDRP process, including how to file a complaint against the Registrant with an ICANN-approved dispute resolution provider, here. • If you are a law enforcement agency seeking information, please note that we are unable to provide information about Squarespace accounts, users, or sites to law enforcement without a subpoena, court order, or warrant. Once the receipt of the information and statements below have been acknowledged, Squarespace will review your submission and respond via email to the contact address provided with the request within 30 days from such acknowledgment absent exceptional circumstances. Squarespace Registrar Entity, in its sole discretion, may grant or deny requests and decisions are considered final. Repeated data access requests against our policy may result in rejection of any future requests you may submit. Points to consider Squarespace takes reports of non-consensual intimate imagery very seriously. We prioritize handling these reports swiftly and will take immediate action on valid reports. Provide as much detail as possible — our Trust & Safety team will review. Please be advised that providing false, misleading, or incomplete information may hinder our ability to investigate. Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the issue directly with the site owner or report it to the web hosting service provider. Squarespace's response to reports submitted through this form may include the removal or restriction of access to the reported intimate material. Please note that information provided in a report may be forwarded to the user who posted the reported content or the site owner. If you/someone is in immediate danger, call 911 or local emergency services first. Learn to recognize common seller scam tactics like overpayment and suspicious shipping to help reduce risk and prevent financial loss.. While Squarespace uses tools to help detect and block some fraudulent transactions, your oversight of the fulfillment process is critical to reducing the risk of financial loss. Identify common scam tactics and learn how to manage high-risk orders. Common scam tactics Scammers use various methods to target online businesses. Reviewing common tactics can help you identify fraudulent activity before you fulfill an order . Overpayment scams In an overpayment scam, a customer intentionally pays more than the order total and asks you to refund the difference. This often happens via a different payment method than the original transaction (like a wire transfer or a different card) before their original payment has cleared. To prevent overpayment scams, wait for a payment to fully clear in your bank account before issuing a refund . Always refund to the original payment method, and be careful if a customer requests a different method. High-value or urgent orders Scammers may place unusually large or time-sensitive orders to pressure you into shipping items before fraud is detected. Check for extreme urgency, like demanding overnight or immediate shipping, and ‌double-check bulk orders from new customers. Verify unclear instructions, and be wary of customers who insist on using their own third-party shipping account.

Shipping and billing address mismatches To help identify potential fraud, review orders for address mismatches. While customers often ship to different locations, large distances between billing and shipping addresses can be a sign of fraud. If multiple orders with different billing names share a single destination, consider contacting the customer before fulfilling the order. Phishing and brand impersonation Phishing is when someone pretends to be a trusted company to steal sensitive information, like login information or banking details. To help prevent phishing, check the sender's address and look for misspellings or unusual domains in the From field of an email address. If you receive an email that looks like it’s from us but seems suspicious , report it . Review security measures Fraud tactics constantly change. While no single step can block all fraudulent activity, taking these security measures can help you manage your risk: Enable two-factor authentication . Adding an extra layer of security to your Squarespace account helps protect against unauthorized access. Keep transaction records . Save copies of your communications, shipping receipts, and tracking numbers. These records can be useful if you need to respond to a chargeback or dispute. Review unusual activity. If an order doesn't match your typical patterns , consider looking into the transaction details before fulfilling it. If you’re unsure about a specific transaction, contact us . We can review the transaction details, but the final decision to fulfill or cancel an order remains your responsibility. Related articles I received a suspicious email. Is it from Squarespace? Security tips for protecting your account Fulfilling orders Investigate an unknown charge from Squarespace Create discounts Squarespace Help Center Privacy and Security Account security